Is Freshsales better than HubSpot?

No. HubSpot is the better choice for most teams. HubSpot offers a free tier, 1,500+ integrations versus Freshsales' 280+, and lower entry costs at $20/month compared to Freshsales' $11/month minimum paid plan, making it more accessible and flexible for growing businesses.

What are the main pricing differences between Freshsales and HubSpot?

Freshsales starts at $11/month per user with no free tier, while HubSpot offers a free tier supporting up to 2 paid Sales Hub seats plus unlimited free users. HubSpot's paid Starter plan begins at $20/month per seat. For small teams, HubSpot's free tier provides immediate value without upfront cost, making it cheaper to pilot. However, Freshsales' $11 entry point undercuts HubSpot's $20 Starter if you need paid seats immediately. Both platforms charge per-seat pricing on paid tiers, but HubSpot's larger feature set at $20 (2 pipelines, meeting scheduler, sequences) versus Freshsales' $11 (1 pipeline, basic workflow) makes HubSpot's pricing more competitive for growing teams.

What are the main feature differences between Freshsales and HubSpot?

Freshsales excels in built-in calling (included on all paid plans) and mobile offline mode, while HubSpot offers broader AI capabilities through its Breeze suite and a vastly larger integration ecosystem (1,500+ apps vs. Freshsales' 280+). HubSpot's free tier provides immediate access to basic CRM functions; Freshsales requires a paid plan starting at $11/month. For reporting, HubSpot's Growth tier ($100/month) unlocks 10 custom reports, whereas Freshsales grants custom reports at the Pro tier ($71/month). Marketing automation is a critical gap: Freshsales bundles it into Freshsales Suite, while HubSpot requires a separate Marketing Hub Professional subscription ($800/month). HubSpot's Breeze Prospecting Agent automates lead qualification; Freshsales relies on Freddy AI scoring, which is restricted to Pro and above. If your team needs native calling and offline mobile access, Freshsales delivers. If you prioritize AI-driven prospecting, integrations, and a free starting point, HubSpot is stronger.

How difficult is it to migrate from Freshsales to HubSpot?

Migration from Freshsales to HubSpot is straightforward because both platforms use standard contact and deal data structures. HubSpot's import tools accept CSV files and can map Freshsales fields directly. The main effort involves reconfiguring your sales pipelines, reassigning team members, and rebuilding custom workflowsΓÇötasks that typically take one to two weeks for small teams. HubSpot's onboarding team can assist with data mapping at no extra cost on Growth plans and above. Your email history and call logs may not transfer automatically, so plan to archive those separately in Freshsales before switching.

Which tool has better integrations and customer support?

HubSpot offers 1,500+ native integrationsΓÇöfive times more than Freshsales' 280+ marketplace appsΓÇögiving you far greater flexibility to connect your existing tech stack. HubSpot's larger integration ecosystem means you're less likely to need custom development or workarounds. On support, both tools receive strong user praise. Freshsales users consistently highlight top-notch customer support with prompt assistance, while HubSpot users emphasize exceptional product support and effortless integration help. For integration breadth alone, HubSpot is the clear winner, especially if you rely on specialized tools outside the core CRM ecosystem.

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Freshsales vs HubSpot: Which Is Better in 2026?

Reviewed by the PickMySaaS editorial team · Last updated: May 21, 2026

Freshsales From $11/mo

HubSpot From $20/mo

Quick answer: HubSpot wins for most small businesses due to its free tier, 1,500+ integrations, and lower entry cost ($20/month vs. Freshsales' $11/month minimum paid plan). HubSpot's G2 rating is 4.4 across 13,637 reviews versus Freshsales' 4.5 across 1,224 reviews.

HubSpot is the better choice for growing teams needing flexibility and scale HubSpot wins

HubSpot's free tier and freemium model eliminate upfront commitment, while its 1,500+ native integrations dwarf Freshsales' 280+ marketplace apps. Freshsales excels in simplicity and built-in calling, but HubSpot's Breeze AI agents (prospecting and customer qualification) and broader automation suite justify the higher cost for teams planning to scale beyond basic lead management.

Key Differences at a Glance

Feature	Freshsales	HubSpot
Customer Support Tools	No	Yes Free ticketing and shared inbox via Service Hub; SLAs and help desk require paid Service Hub Professional.

Verdict Scores — How we score →

Feature Comparison

Feature	Freshsales	HubSpot
Customer Support Tools	No	Yes Free ticketing and shared inbox via Service Hub; SLAs and help desk require paid Service Hub Professional.
AI Features	Yes Freddy AI does generative email drafting, auto-enrichment, and scoring; most AI gated to Pro+.	Yes Breeze AI suite includes content agent, prospecting agent, and social agent; social agent is Enterprise-only.
Built-in Calling / VoIP	Yes Native cloud phone with recording and number provisioning in 90+ countries included on all paid plans.	Yes Built-in calling capped at 500 minutes/month per account on Starter; no SMS without third-party integration.
Campaign Management	Yes Basic email campaigns in CRM; multichannel (SMS, WhatsApp, social) requires Freshsales Suite upgrade.	Yes Unified campaigns tool is Marketing Hub Professional+ only; free CRM has no campaign object.
Email Marketing	Yes Bulk email with segmentation included; daily send limits scale from 100/day (Free) to unlimited (Enterprise).	Yes Free tier includes 2,000 emails/month with HubSpot branding; removable on Starter plans.
Lead Management	Yes Freddy AI contact scoring uses 30,000+ ML models; AI scoring restricted to Pro plan and above.	Yes Free tier handles contacts and basic scoring; predictive AI scoring reserved for Enterprise only.
Marketing Automation	Yes Full journey builder requires upgrading to Freshsales Suite (bundled with Freshmarketer), not base CRM.	Yes Full workflow automation requires Marketing Hub Professional ($800/mo), a separate SKU from the CRM.
Mobile App	Yes Offline mode and voice-note logging not common in category.	Yes
Predictive Analytics	Yes Freddy deal insights and next-best-action restricted to Enterprise tier ($59/user).	Yes Predictive lead scoring and customer journey analytics gated to Enterprise tier ($150/seat).
Reporting & Analytics	Yes Custom reports and dashboards on Pro tier; AI-powered deal insights gated to Pro and Enterprise.	Yes Custom report builder limited to 10 reports on Starter; unlocked on Professional Sales Hub.
Sales Pipeline Management	Yes Visual Kanban with multiple customizable pipelines from Growth tier; territory management is Enterprise-only.	Yes Free tier supports one pipeline; multiple pipelines and deal rotting alerts require Starter ($15/seat) or higher.
Third-Party Integrations	Yes 280+ marketplace apps, notably smaller than HubSpot or Salesforce ecosystems.	Yes Largest CRM app marketplace at 1,500+ native integrations.

Highlighted rows indicate features where the tools differ.

Pros & Cons

Based on G2 reviews. Source: our review methodology.

Freshsales

Pros

Users find Freshsales to be easy to use and intuitive, enhancing their daily operations with seamless functionality.

Users value the user-friendly interface and extensive features of Freshsales, enhancing their sales processes efficiently.

Users enjoy the ease of use and intuitive design of Freshsales, facilitating efficient lead management and boosting productivity.

Users highlight the top-notch customer support of Freshsales, appreciating the prompt and effective assistance provided.

Cons

Users find the missing features of Freshsales limiting, particularly in lead management and automation capabilities.

Users find the limited features of Freshsales restrictive, impacting usability and integration with other tools.

Users find limitations in features and automation with Freshsales, making it less effective compared to competitors.

Users face a steep learning curve, struggling with navigation and reporting functionality on Freshsales.

HubSpot

Pros

Very easy to use, making it ideal for first-time sales professionals

Automation features streamline tasks and enhance team efficiency

Exceptional product support and effortless integration with other software

Intuitive lead management features improve tracking and workflow automation

Cons

Missing features hinder overall effectiveness and usability

Limited features feel basic and often require upgrades

Steep learning curve due to complex workflows and confusing interface

Pricing is expensive, especially for advanced features

Pricing

Freshsales

Plan	Monthly	Annual
Starter	$11/mo	$9/mo
Growth	$47/mo	$39/mo
Pro	$71/mo	$59/mo

HubSpot

Free tier available

Plan	Monthly	Annual
Free	Free	Free
Starter	$20/mo	$15/mo
Growth	$100/mo	$90/mo
Pro	Custom	$150/mo

Ratings & Reviews

Freshsales

4.5/5 G2 · 1,224 reviews

4.5/5 Capterra

Users consistently praise the user-friendly interface and automation features of Freshsales, which streamline lead management and enhance productivity. Many appreciate how easy it is to set up and customize the platform to fit their specific needs, making it accessible for teams of all sizes. However, some users note that the reporting capabilities could be more advanced, limiting detailed insights.

HubSpot

4.4/5 G2 · 13,637 reviews

4.5/5 Capterra

Users consistently praise the ease of use and automation features of HubSpot Sales Hub, which streamline sales processes and enhance productivity. The platform's intuitive interface allows teams to manage leads, track deals, and automate follow-ups efficiently, making it a valuable tool for sales management. However, some users note that advanced features can be limited to higher-tier plans, which may increase costs for growing teams.

Who Should Choose Which?

You are a sales manager at a 5ΓÇô15 person service firm evaluating your first CRM. You need straightforward lead tracking, email templates, and native calling without complexity. Freshsales' intuitive interface, built-in VoIP in 90+ countries, and $11/month entry point appeal to you. Setup is fast, reporting is adequate for your team size, and customer support is responsive. You'll outgrow Freshsales' automation and customization limits within 18 months, but for immediate, friction-free adoption, it's your best fit.

You are a sales operations leader at a 20ΓÇô50 person organization planning to integrate CRM with marketing, support, and accounting systems. HubSpot's free tier lets you pilot the platform with unlimited free users before committing budget. Its 1,500+ integrations and Breeze AI agents (prospecting and customer qualification) reduce manual work. Higher per-seat costs ($20ΓÇô$100/month) are offset by fewer third-party tool subscriptions and stronger automation, making it cost-effective at scale.

Bottom Line

HubSpot is the better choice for teams prioritizing integration flexibility, AI-driven prospecting, and long-term scalability.

Visit Freshsales → Visit HubSpot →

Read Freshsales review → Read HubSpot review →

Related Comparisons

Frequently Asked Questions

Is Freshsales better than HubSpot?

No. HubSpot is the better choice for most teams. HubSpot offers a free tier, 1,500+ integrations versus Freshsales' 280+, and lower entry costs at $20/month compared to Freshsales' $11/month minimum paid plan, making it more accessible and flexible for growing businesses.
What are the main pricing differences between Freshsales and HubSpot?

Freshsales starts at $11/month per user with no free tier, while HubSpot offers a free tier supporting up to 2 paid Sales Hub seats plus unlimited free users. HubSpot's paid Starter plan begins at $20/month per seat. For small teams, HubSpot's free tier provides immediate value without upfront cost, making it cheaper to pilot. However, Freshsales' $11 entry point undercuts HubSpot's $20 Starter if you need paid seats immediately. Both platforms charge per-seat pricing on paid tiers, but HubSpot's larger feature set at $20 (2 pipelines, meeting scheduler, sequences) versus Freshsales' $11 (1 pipeline, basic workflow) makes HubSpot's pricing more competitive for growing teams.
What are the main feature differences between Freshsales and HubSpot?

Freshsales excels in built-in calling (included on all paid plans) and mobile offline mode, while HubSpot offers broader AI capabilities through its Breeze suite and a vastly larger integration ecosystem (1,500+ apps vs. Freshsales' 280+). HubSpot's free tier provides immediate access to basic CRM functions; Freshsales requires a paid plan starting at $11/month. For reporting, HubSpot's Growth tier ($100/month) unlocks 10 custom reports, whereas Freshsales grants custom reports at the Pro tier ($71/month). Marketing automation is a critical gap: Freshsales bundles it into Freshsales Suite, while HubSpot requires a separate Marketing Hub Professional subscription ($800/month). HubSpot's Breeze Prospecting Agent automates lead qualification; Freshsales relies on Freddy AI scoring, which is restricted to Pro and above. If your team needs native calling and offline mobile access, Freshsales delivers. If you prioritize AI-driven prospecting, integrations, and a free starting point, HubSpot is stronger.
How difficult is it to migrate from Freshsales to HubSpot?

Migration from Freshsales to HubSpot is straightforward because both platforms use standard contact and deal data structures. HubSpot's import tools accept CSV files and can map Freshsales fields directly. The main effort involves reconfiguring your sales pipelines, reassigning team members, and rebuilding custom workflowsΓÇötasks that typically take one to two weeks for small teams. HubSpot's onboarding team can assist with data mapping at no extra cost on Growth plans and above. Your email history and call logs may not transfer automatically, so plan to archive those separately in Freshsales before switching.
Which tool has better integrations and customer support?

HubSpot offers 1,500+ native integrationsΓÇöfive times more than Freshsales' 280+ marketplace appsΓÇögiving you far greater flexibility to connect your existing tech stack. HubSpot's larger integration ecosystem means you're less likely to need custom development or workarounds. On support, both tools receive strong user praise. Freshsales users consistently highlight top-notch customer support with prompt assistance, while HubSpot users emphasize exceptional product support and effortless integration help. For integration breadth alone, HubSpot is the clear winner, especially if you rely on specialized tools outside the core CRM ecosystem.