Is Copper CRM better than Freshsales?

No. Freshsales is the better choice for most sales teams, starting at $11/month with native calling and AI-powered lead scoring included on all paid plans. Copper wins only if your team lives in Google Workspace and needs project management alongside CRMΓÇöits $12/month Starter tier embeds directly in Gmail, Calendar, and Drive, which Freshsales cannot match. For pure sales operations, Freshsales' built-in VoIP and Freddy AI scoring deliver more immediate value.

How do Copper and Freshsales pricing compare across their tier structures?

Freshsales starts at $11/month per user, undercutting Copper's $12/month entry point by a single dollar. At mid-tier, Freshsales Growth ($47/month) costs $18 less than Copper Pro ($69/month), though Copper's Pro tier includes workflow automation and advanced reporting while Freshsales reserves AI forecasting for Enterprise. Both offer free trials, but Copper lacks a free tier entirely, whereas Freshsales historically offered one. For teams needing bulk email or AI lead scoring, Freshsales delivers these at Growth tier; Copper gates email templates and advanced reporting to Pro, making Freshsales the more feature-rich value at lower price points for sales-focused operations.

What are the biggest feature differences between Freshsales and Copper?

Freshsales includes native calling and VoIP across all paid plans, while Copper lacks this entirely. Freshsales also offers Freddy AI lead scoring (on Growth tier and above) using 30,000+ ML models for predictive ranking. Copper's strength lies in Google Workspace integrationΓÇöit embeds directly into Gmail, Calendar, Drive, and Docs, which Freshsales cannot match. Copper adds project management features for agencies; Freshsales focuses purely on sales pipeline and contact management. For marketing automation, Freshsales requires the separate Freshsales Suite upgrade, whereas Copper includes workflow automation at the Pro tier ($69/user).

How difficult is it to migrate from Copper to Freshsales or vice versa?

Both tools support standard data export formats, but the migration effort depends on your data complexity and customizations. Copper's tight Gmail integration means you'll lose embedded sidebar functionality when switching to Freshsales, requiring workflow adjustments. Freshsales offers native integrations with 280+ apps, so reconnecting third-party tools is straightforward. Contact and pipeline data migrate cleanly between both platforms, but custom fields, automation rules, and reporting dashboards must be manually rebuilt. Plan 2ΓÇô4 weeks for a full migration if you have 5,000+ contacts or complex workflows. Neither tool charges switching fees, but both offer onboarding support during transitions.

Which tool has better integrations and customer support?

Copper offers deeper native integrations with Google WorkspaceΓÇöembedding directly inside Gmail, Calendar, Drive, and DocsΓÇömaking it superior for agencies already invested in Google's ecosystem. Freshsales provides 280+ marketplace apps but lacks this level of native depth. On support, Freshsales users consistently praise top-notch customer service and prompt assistance, while Copper users report poor customer support as a significant weakness. For integration breadth and support quality combined, Freshsales delivers the more reliable experience outside Google Workspace environments.

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Copper CRM vs Freshsales: Which Is Better in 2026?

Reviewed by the PickMySaaS editorial team · Last updated: May 21, 2026

Copper CRM From $12/mo

Freshsales From $11/mo

Quick answer: Freshsales wins for small sales teams prioritizing built-in calling and AI-powered lead scoring at $11/month. Copper excels for Google Workspace users who need seamless Gmail integration and project management in one platform at $12/month.

Freshsales edges Copper for sales-first teams with native calling and AI scoring

Freshsales delivers stronger sales fundamentals: native VoIP calling, Freddy AI lead scoring across all paid tiers, and 280+ integrations. Copper's advantage lies in Google Workspace embedding and project management capabilities. For pure sales operations, Freshsales is the better choice. For agencies managing clients and projects within Gmail, choose Copper.

Key Differences at a Glance

Feature	Copper CRM	Freshsales
Built-in Calling / VoIP	No	Yes Native cloud phone with recording and number provisioning in 90+ countries included on all paid plans.
Campaign Management	No	Yes Basic email campaigns in CRM; multichannel (SMS, WhatsApp, social) requires Freshsales Suite upgrade.
Marketing Automation	No	Yes Full journey builder requires upgrading to Freshsales Suite (bundled with Freshmarketer), not base CRM.

Verdict Scores — How we score →

Feature Comparison

Feature	Copper CRM	Freshsales
Built-in Calling / VoIP	No	Yes Native cloud phone with recording and number provisioning in 90+ countries included on all paid plans.
Campaign Management	No	Yes Basic email campaigns in CRM; multichannel (SMS, WhatsApp, social) requires Freshsales Suite upgrade.
Marketing Automation	No	Yes Full journey builder requires upgrading to Freshsales Suite (bundled with Freshmarketer), not base CRM.
Predictive Analytics	No	Yes Freddy deal insights and next-best-action restricted to Enterprise tier ($59/user).
AI Features	Yes Copper AI assistant for email drafting and summaries; lacks agentic automation of larger competitors.	Yes Freddy AI does generative email drafting, auto-enrichment, and scoring; most AI gated to Pro+.
Customer Support Tools	No	No
Email Marketing	Yes Email templates and tracking included, but bulk email sequences are gated to Business plan ($134/seat).	Yes Bulk email with segmentation included; daily send limits scale from 100/day (Free) to unlimited (Enterprise).
Lead Management	Yes No native lead scoring engine; contact enrichment and prioritization rely on AI add-ons or integrations.	Yes Freddy AI contact scoring uses 30,000+ ML models; AI scoring restricted to Pro plan and above.
Mobile App	Yes	Yes Offline mode and voice-note logging not common in category.
Reporting & Analytics	Yes Custom reporting and dashboards restricted to Business tier; lower plans offer only basic activity reports.	Yes Custom reports and dashboards on Pro tier; AI-powered deal insights gated to Pro and Enterprise.
Sales Pipeline Management	Yes Drag-and-drop pipelines available from Basic tier; unlimited pipelines require Professional ($59/seat).	Yes Visual Kanban with multiple customizable pipelines from Growth tier; territory management is Enterprise-only.
Third-Party Integrations	Yes Deepest native Google Workspace integration of any CRM ΓÇö embeds inside Gmail, Calendar, Drive, Docs.	Yes 280+ marketplace apps, notably smaller than HubSpot or Salesforce ecosystems.

Highlighted rows indicate features where the tools differ.

Pros & Cons

Based on G2 reviews. Source: our review methodology.

Copper CRM

Pros

Ease of use with a user-friendly interface

Seamless integration with Google Workspace

Efficient Gmail integration for inbox management

Automation of manual tasks to enhance productivity

Cons

Expensive pricing compared to similar CRM software

Limited features unless upgrading to higher tiers

Poor customer support

Integration issues with third-party tools

Freshsales

Pros

Users find Freshsales to be easy to use and intuitive, enhancing their daily operations with seamless functionality.

Users value the user-friendly interface and extensive features of Freshsales, enhancing their sales processes efficiently.

Users enjoy the ease of use and intuitive design of Freshsales, facilitating efficient lead management and boosting productivity.

Users highlight the top-notch customer support of Freshsales, appreciating the prompt and effective assistance provided.

Cons

Users find the missing features of Freshsales limiting, particularly in lead management and automation capabilities.

Users find the limited features of Freshsales restrictive, impacting usability and integration with other tools.

Users find limitations in features and automation with Freshsales, making it less effective compared to competitors.

Users face a steep learning curve, struggling with navigation and reporting functionality on Freshsales.

Pricing

Copper CRM

Plan	Monthly	Annual
Starter	$12/mo	$9/mo
Growth	$29/mo	$23/mo
Pro	$69/mo	$59/mo

Freshsales

Plan	Monthly	Annual
Starter	$11/mo	$9/mo
Growth	$47/mo	$39/mo
Pro	$71/mo	$59/mo

Ratings & Reviews

Copper CRM

4.5/5 G2 · 1,152 reviews

4.4/5 Capterra

Users consistently praise the seamless integration with Google Workspace, which makes managing emails and contacts straightforward and efficient. The intuitive interface allows for easy navigation and quick access to essential features, enhancing productivity. However, some users note that the product can be glitchy at times, which may disrupt workflow.

Freshsales

4.5/5 G2 · 1,224 reviews

4.5/5 Capterra

Users consistently praise the user-friendly interface and automation features of Freshsales, which streamline lead management and enhance productivity. Many appreciate how easy it is to set up and customize the platform to fit their specific needs, making it accessible for teams of all sizes. However, some users note that the reporting capabilities could be more advanced, limiting detailed insights.

Who Should Choose Which?

You are a sales manager at a 10-person service firm building a predictable pipeline. You need lead scoring to prioritize outreach, built-in calling to reduce tool-switching, and straightforward reporting without upgrading to enterprise tiers. Freshsales includes Freddy AI scoring on the Growth plan ($47/month), native cloud phone with recording, and custom reports starting at Pro ($71/month). This stack costs less than Copper's equivalent feature set and keeps your team in one interface.

You are an agency operations lead running a 15-person team embedded in Google Workspace. Your team lives in Gmail, Calendar, and Drive. You need contact management, project tracking, and email integration without context-switching. Copper embeds directly into Gmail and Workspace apps, eliminating tab-switching. Its project management features (task automation, goal tracking on Pro tier) handle client delivery workflows that standalone CRMs force you to bolt on separately.

Bottom Line

Freshsales is the better choice for sales-driven teams prioritizing lead scoring and calling; Copper is the better choice for Google Workspace-native agencies managing clients and projects.

Visit Copper CRM → Visit Freshsales →

Read Copper CRM review → Read Freshsales review →

Related Comparisons

Frequently Asked Questions

Is Copper CRM better than Freshsales?

No. Freshsales is the better choice for most sales teams, starting at $11/month with native calling and AI-powered lead scoring included on all paid plans. Copper wins only if your team lives in Google Workspace and needs project management alongside CRMΓÇöits $12/month Starter tier embeds directly in Gmail, Calendar, and Drive, which Freshsales cannot match. For pure sales operations, Freshsales' built-in VoIP and Freddy AI scoring deliver more immediate value.
How do Copper and Freshsales pricing compare across their tier structures?

Freshsales starts at $11/month per user, undercutting Copper's $12/month entry point by a single dollar. At mid-tier, Freshsales Growth ($47/month) costs $18 less than Copper Pro ($69/month), though Copper's Pro tier includes workflow automation and advanced reporting while Freshsales reserves AI forecasting for Enterprise. Both offer free trials, but Copper lacks a free tier entirely, whereas Freshsales historically offered one. For teams needing bulk email or AI lead scoring, Freshsales delivers these at Growth tier; Copper gates email templates and advanced reporting to Pro, making Freshsales the more feature-rich value at lower price points for sales-focused operations.
What are the biggest feature differences between Freshsales and Copper?

Freshsales includes native calling and VoIP across all paid plans, while Copper lacks this entirely. Freshsales also offers Freddy AI lead scoring (on Growth tier and above) using 30,000+ ML models for predictive ranking. Copper's strength lies in Google Workspace integrationΓÇöit embeds directly into Gmail, Calendar, Drive, and Docs, which Freshsales cannot match. Copper adds project management features for agencies; Freshsales focuses purely on sales pipeline and contact management. For marketing automation, Freshsales requires the separate Freshsales Suite upgrade, whereas Copper includes workflow automation at the Pro tier ($69/user).
How difficult is it to migrate from Copper to Freshsales or vice versa?

Both tools support standard data export formats, but the migration effort depends on your data complexity and customizations. Copper's tight Gmail integration means you'll lose embedded sidebar functionality when switching to Freshsales, requiring workflow adjustments. Freshsales offers native integrations with 280+ apps, so reconnecting third-party tools is straightforward. Contact and pipeline data migrate cleanly between both platforms, but custom fields, automation rules, and reporting dashboards must be manually rebuilt. Plan 2ΓÇô4 weeks for a full migration if you have 5,000+ contacts or complex workflows. Neither tool charges switching fees, but both offer onboarding support during transitions.
Which tool has better integrations and customer support?

Copper offers deeper native integrations with Google WorkspaceΓÇöembedding directly inside Gmail, Calendar, Drive, and DocsΓÇömaking it superior for agencies already invested in Google's ecosystem. Freshsales provides 280+ marketplace apps but lacks this level of native depth. On support, Freshsales users consistently praise top-notch customer service and prompt assistance, while Copper users report poor customer support as a significant weakness. For integration breadth and support quality combined, Freshsales delivers the more reliable experience outside Google Workspace environments.