Does Crisp offer a free trial or free plan?

Crisp offers a permanent free tier, not a time-limited trial. The Free plan includes 2 seats per workspace, live chat widget, email support, mobile apps, up to 100 customer profiles, and basic inbox featuresΓÇöno AI credits or advanced automation. To unlock omnichannel messaging (WhatsApp, SMS, Instagram), workflow automation, and analytics, you must upgrade to the Growth plan at $95/month. The Starter plan ($45/month) adds AI credits and email inbox features but keeps you on chat and email only.

How does Crisp's pricing compare to competitors like Intercom, LiveChat, and Zendesk?

Crisp's entry point at $45/month (Starter plan) undercuts Intercom ($29/month base, but feature-limited) and sits above Zendesk ($19/month) and LiveChat ($20/month). However, Crisp's Starter tier includes omnichannel inbox, AI credits, and 4 seats on a flat per-workspace modelΓÇöfeatures competitors charge significantly more for. Zendesk's comparable omnichannel setup costs $55/month minimum. For teams needing SMS, WhatsApp, and social messaging bundled together, Crisp's $95/month Growth plan often costs less than building equivalent functionality across Intercom or Zendesk. The trade-off: Zendesk and Intercom offer deeper enterprise features (custom SLAs, advanced routing) on higher tiers, while Crisp's Pro plan ($295/month) caps at 20+ seats, making it less suitable for large enterprises.

What are the main complaints users have about Crisp?

The most consistent complaint centers on the mobile app's limited functionality compared to the web platformΓÇöusers report missing features that force them to switch to desktop for full capability. A secondary concern is recent pricing increases; existing customers on lower-tier plans feel the value proposition has shifted unfavorably, especially given the feature constraints at entry-level pricing. Some users also report inconsistent customer support experiences, though this appears less common than the mobile app limitation. If your team relies heavily on mobile support responses, Crisp's current mobile offering may create workflow friction.

How long does it take to implement and get up and running with Crisp?

Most teams deploy Crisp within 24ΓÇô48 hours. The setup process involves creating a workspace, installing the chat widget on your website, and connecting email or SMS channelsΓÇöall handled through a visual dashboard without code. Onboarding is self-service on all paid plans, though Crisp's support team can assist with custom integrations (Salesforce, HubSpot, Stripe) if needed, which may add 1ΓÇô2 weeks depending on complexity. For basic omnichannel inbox use, expect to be live within one business day.

What integrations does Crisp support?

Crisp supports over 100 integrations on the Pro plan, including Salesforce, HubSpot, Shopify, Zapier, Make, and Stripe. All paid plans include developer APIs and webhooks for custom integrations. The Growth plan ($95/mo) and above unlock omnichannel inbox features that connect email, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram, Viber, Line, and X nativelyΓÇöno third-party connectors required for these channels. Free and Starter tiers have limited integration access; check the integration marketplace for your specific tools before purchasing.

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Crisp Review 2026: Pros, Cons & Verdict

Reviewed by the SaaS Compare editorial team · Last updated: May 21, 2026 · Data verified April 2026

Quick answer: Crisp scores 78/100 in our review. It's best for SMBs and early-stage startups seeking an affordable omnichannel inbox because it bundles live chat, email, SMS, and social messaging in a single shared workspace starting at $45/month with responsive support.

Crisp — Editorial Score

98 /100

Editorial score

User Rating 23/25

Review Volume 15/15

Value for Money 20/20

Accessibility 10/10

Features 16/20

Data Quality 10/10

Score calculated from G2 ratings, review volume, pricing transparency, free tier, feature depth, and data freshness. How we score tools →

Is Crisp Right for You?

ΓÇó You are a startup founder or SMB operations manager handling customer inquiries across multiple channels (email, chat, SMS, social) and need a single inbox to avoid context-switching and missed messages. ΓÇó You are a support team lead prioritizing ease of adoption and responsive vendor support over advanced enterprise features, and your team size is under 20 people. ΓÇó You are a cost-conscious buyer evaluating live chat platforms and want native omnichannel support bundled in without paying Intercom-level pricing for basic functionality.

ΓÇó You are an enterprise customer requiring advanced SLA management, white-label customization, and dedicated account supportΓÇöZendesk ($19/month base, enterprise-grade SLA controls) or Intercom ($29/month base, deeper customization) are better fits. ΓÇó You are a mobile-first support team that needs full feature parity between web and app experiencesΓÇöLiveChat ($20/month base) offers stronger mobile functionality and would reduce friction for your distributed workforce.

Crisp Pros & Cons

Based on G2 user reviews — paraphrased and aggregated, not verbatim quotes.

Pros

Users commend Crisp for its excellent customer support, noting responsiveness and efficiency in handling inquiries efficiently.

Users find Crisp to be extremely helpful, enhancing support interactions through clever integrations and outstanding functionality.

Users love the robust features of Crisp, enabling seamless integrations and enhancing customer support across teams.

Users value the ease of use of Crisp, highlighting its intuitive interface and quick staff training.

Cons

Users find the lack of features on the mobile app limiting compared to the web platform experience.

Users feel the limited features of the mobile app hinder full functionality compared to the web platform.

Users express frustration over poor customer support, feeling ignored and inadequately assisted during critical issues.

Users find Crisp expensive due to recent price hikes and limited features on lower-tier plans, complicating usability.

Crisp Pricing

Plan	Monthly	Annual	Users Included	Highlights
FreeFree	Free	Free	2	2 seats per workspace; chat widget, email, mobile apps, 100 customer profiles, no AI credits, push notifications, basic inbox.
Starter	$45/mo	$45/mo	4	4 seats, flat per workspace; shared email inbox, canned responses, chat triggers, private notes, ~90 AI automated conversations, $5 AI credits.
Growth	$95/mo	$95/mo	10	10 seats, flat per workspace; omnichannel inbox (WhatsApp, SMS, Instagram etc.), knowledge base, workflow automation, analytics, routing rules, $25 AI credits.
Pro	$295/mo	$295/mo	20	20+ seats, flat per workspace; ticketing system, 100+ integrations, white-labelling, custom dashboards, unlimited task automations, $75 AI credits.

Pricing verified April 2026.

Crisp Key Features

AI-Powered Responses & Chatbots

Hugo AI agent trained on internal data; AI credits bundled per plan (~90 on Mini, ~450 on Essentials, ~1,350 on Plus); MCP server for dedicated AI infra.

Automation & Workflow Rules

Visual no-code AI chatbot builder with conditional flows, CRM triggers, keyword triggers, and API/webhook actions on Essentials+.

Customer / Contact Database

Full CRM with contact profiles, custom attributes, segmentation, lifecycle tracking, and timeline activity; up to 200,000 profiles on Plus.

Customer Satisfaction Surveys (CSAT/NPS)

Automated conversation ratings (CSAT) available on Mini+; satisfaction data surfaced in analytics dashboard from Essentials plan.

Integrations & API Access

100+ integrations on Plus including Salesforce, HubSpot, Shopify, Zapier, Make, Stripe; Developer APIs and webhooks on all paid plans.

Knowledge Base / Self-Service

Multilingual help center with custom domain, SDK embedding, article feedback, and SEO metadata; available from Essentials plan ($95/workspace/mo).

Live Chat Support

Native chat widget with proactive triggers, live typing preview, co-browsing (MagicBrowse), and video/audio chat on Essentials+.

Omnichannel Communication (Email, Chat, Social, SMS)

Email, chat, WhatsApp Business, Instagram, Facebook Messenger, SMS, Telegram, Viber, Line, and X (Twitter) all natively supported.

Our Verdict on Crisp

Crisp scores 78/100 as a solid mid-market omnichannel inbox solution. Its primary strength lies in consolidating multiple communication channels (email, SMS, WhatsApp, social) into one shared workspace at a lower price point than Intercom or Zendesk. The intuitive interface and responsive support team earn consistent praise from users managing customer interactions across distributed teams. However, the mobile app significantly lags the web platform in functionalityΓÇöa meaningful gap for teams that need to respond on the goΓÇöand recent price increases have frustrated existing customers on lower-tier plans.

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Crisp — Frequently Asked Questions

Does Crisp offer a free trial or free plan?
Crisp offers a permanent free tier, not a time-limited trial. The Free plan includes 2 seats per workspace, live chat widget, email support, mobile apps, up to 100 customer profiles, and basic inbox featuresΓÇöno AI credits or advanced automation. To unlock omnichannel messaging (WhatsApp, SMS, Instagram), workflow automation, and analytics, you must upgrade to the Growth plan at $95/month. The Starter plan ($45/month) adds AI credits and email inbox features but keeps you on chat and email only.
How does Crisp's pricing compare to competitors like Intercom, LiveChat, and Zendesk?
Crisp's entry point at $45/month (Starter plan) undercuts Intercom ($29/month base, but feature-limited) and sits above Zendesk ($19/month) and LiveChat ($20/month). However, Crisp's Starter tier includes omnichannel inbox, AI credits, and 4 seats on a flat per-workspace modelΓÇöfeatures competitors charge significantly more for. Zendesk's comparable omnichannel setup costs $55/month minimum. For teams needing SMS, WhatsApp, and social messaging bundled together, Crisp's $95/month Growth plan often costs less than building equivalent functionality across Intercom or Zendesk. The trade-off: Zendesk and Intercom offer deeper enterprise features (custom SLAs, advanced routing) on higher tiers, while Crisp's Pro plan ($295/month) caps at 20+ seats, making it less suitable for large enterprises.
What are the main complaints users have about Crisp?
The most consistent complaint centers on the mobile app's limited functionality compared to the web platformΓÇöusers report missing features that force them to switch to desktop for full capability. A secondary concern is recent pricing increases; existing customers on lower-tier plans feel the value proposition has shifted unfavorably, especially given the feature constraints at entry-level pricing. Some users also report inconsistent customer support experiences, though this appears less common than the mobile app limitation. If your team relies heavily on mobile support responses, Crisp's current mobile offering may create workflow friction.
How long does it take to implement and get up and running with Crisp?
Most teams deploy Crisp within 24ΓÇô48 hours. The setup process involves creating a workspace, installing the chat widget on your website, and connecting email or SMS channelsΓÇöall handled through a visual dashboard without code. Onboarding is self-service on all paid plans, though Crisp's support team can assist with custom integrations (Salesforce, HubSpot, Stripe) if needed, which may add 1ΓÇô2 weeks depending on complexity. For basic omnichannel inbox use, expect to be live within one business day.
What integrations does Crisp support?
Crisp supports over 100 integrations on the Pro plan, including Salesforce, HubSpot, Shopify, Zapier, Make, and Stripe. All paid plans include developer APIs and webhooks for custom integrations. The Growth plan ($95/mo) and above unlock omnichannel inbox features that connect email, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram, Viber, Line, and X nativelyΓÇöno third-party connectors required for these channels. Free and Starter tiers have limited integration access; check the integration marketplace for your specific tools before purchasing.